Track Your Transfer
Stay informed every step of the way. Enter your transfer reference number to check the latest status of your transaction in real time.
Understanding Your Transfer Status
Here's what each status means for your transfer.
Processing
We've received your payment and are carrying out the necessary security and compliance checks before sending your transfer.
In Progress
Your money is on its way through our secure banking network and is being processed for delivery.
Completed
Great news! Your transfer has been successfully delivered to your recipient.
On Hold
Your transfer requires additional information or verification before it can proceed. Please check your email or contact our Customer Support team for assistance.
Frequently Asked Questions
Need help?
Our friendly Customer Support team is available to assist you.
Phone Support
Call us at 1300 123 456 (AU)
Available 24 hours, 7 days a week
Email Support
support@dexaustralia.com
Response within 2 hours
Live Chat
Chat with our team directly in the app or on our website.
Available 24/7